Since this is the time of year when people are setting goals and resolutions for the upcoming year, we thought it would be fitting to start out 2017 revisiting our “Why” as an organization. I am a firm believer that if you don’t have a “Why” behind your goals, you will have difficulty following through to the end when things inevitably get tough. The same holds true for an organization.
We love manufacturing, it’s in our blood. And we believe if you are going to do something, do it with excellence. But at the end of the day, life is much bigger than building tooling or even building a company. If there’s not a strong Why behind what you do, motivation and excellence are soon lost.
At the end of the day, our Why can be broken down into three things:
- To provide a work environment that values people.
One of the primary reasons my father founded Quality Tool Service in 1998 was because he wanted to be part of a company that truly valued people. So many companies focus on symptoms and not root causes, and not valuing people is a root cause for most organizational issues. When you have people that are truly valued and have the freedom to make decisions, you don’t have to implement “programs” to drive things like continuous improvement, innovation, and customer service. Those things become organic results of value and freedom. Most people want to do a good job, they want to contribute, they want to be valued.
- Create a platform in which to grow others.
We want to grow people as individuals within our organization. If the individuals aren’t growing and improving, your organization is not growing and improving. We are also looking to grow others outside our organization. You want to add value to your customers? Educate them about your field and help solve their problems. Help grow their organization. Want to make a difference in filling the huge skills gap we have in America? Start getting involved with your local schools and colleges. Work with them to grow and cultivate the next generation. One thing I love to do is talk to young people about manufacturing and entrepreneurship. We open our doors to high school and college students whenever we get the chance. We use Quality Tool Service as a platform to grow the community and others around us.
- To give back.
We are so grateful for the opportunity to give back with both time and money. Whether we are supporting our local school and town events or international projects, giving creates so much more purpose than just an organization earning a profit. It doesn’t matter if we are giving as individuals or as an organization, it’s something beyond ourselves. Winston Churchill said it best: “We make a living by what we get, but we make a life but what we give.”